We are looking for Customer Care Executive (CCE) to join our team Maxicus Vadodara . The role offers In Hand 15k - 20k and involves managing customer calls, delivering outstanding customer service related. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is 12th and freshers can also apply. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed.