Customer Care Executive

Key responsibilities:

• Inbound Customer Support:

• Answering calls and messages: Respond to customer inquiries,

troubleshoot issues, and provide accurate information about products or

services.

• Problem-solving: Resolve customer concerns, offer solutions, and ensure

customer satisfaction.

• Order Management: Process orders, returns, exchanges, and refunds

where necessary.

• Technical Assistance: Assist customers with technical issues related to

products or services

• Outbound Customer Service:

• Follow-up Calls: Reach out to customers to ensure they are satisfied

with the service or product, gather feedback, and address any lingering

issues.

• Customer Retention: Proactively offer solutions or promotions to retain

customers, or address potential churn.

• Service Updates: Notify customers about updates, new products, or

changes in policies.

• Survey or Feedback Collection: Conduct customer satisfaction surveys

to gather feedback on services and improve processes.

• Multitasking and Time Management: You’ll be expected to handle both

incoming and outgoing interactions efficiently, prioritizing tasks as needed• Managing multiple channels: At times, you may need to balance phone

calls, live chats, and email responses simultaneously.

• Quality Assurance and Reporting: Maintaining high-quality service by

adhering to company standards.

• Documenting customer interactions, updating CRM (Customer Relationship

Management) systems, and tracking key performance indicators (KPIs) like

response time, resolution time, and customer satisfaction.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹25000 per month that depends on your interview. It's a Full Time job in Jaipur.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., MAS CALLNET INDIA PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 80 Customer Care Executive at MAS CALLNET INDIA PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.