Customer Care Executive

Job Title: Customer Care Support – Mobile Application 

Experience Required: 1–3 Years 

Number of Positions: 2 

Location: Noida Sector 10 

Employment Type: Full-Time 

Department: Customer Support & Services 

Overview:

We are seeking a Customer Care Support Executive to assist mobile app users with queries, troubleshooting, and feature guidance. You will ensure timely resolutions, maintain customer satisfaction, and collaborate with the tech team to improve user experience.

Key Responsibilities: 

• Handle customer queries via chat, email, and calls. 

• Provide quick and accurate solutions to app-related issues. 

• Troubleshoot problems; escalate when needed. 

• Document issues, feedback, and resolutions in CRM. 

• Stay updated on app features and updates. 

Required Skills: 

• Bachelor’s degree (IT/Business/Communication preferred). 

• 1–3 years in customer support (mobile app/software). 

• Strong communication in English & Hindi. 

• Knowledge of Android/iOS basics & troubleshooting. 

• Experience with CRM/ticketing tools. 

• Problem-solving with patience and empathy. 

Preferred Skills: 

• Experience in Application support. 

• Familiarity with ERP/ticketing systems. 

• Knowledge of app testing & bug reporting. 

• Ability to manage multiple queries in a fast-paced environment

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹15000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., MARTVALLEY ONLINE PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 2 Customer Care Executive at MARTVALLEY ONLINE PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Flexible Shift.