Customer Care Executive

Junior Customer Care Executive

Job Summary:

We at ROBU.IN are building a High-Performance team & have a vacancy for a Junior Customer Care Executive to join our team. Please note this position is suitable for Candidates with Fresher to 1• year of experience in Customer Care profile.•

We are looking for smart candidates with Fluent Communication, good interpersonal skills and who are able to handle stress/work pressures well. Candidate should possess good listening skills, with ability to think quickly, make a recommendation or provide solutions to the customer's queries. A clear & pleasant speaking voice with fluency in English is must.

Number of Positions: 01 required.

Experience: 0 to 1 years (Customer Service Executive (CSE), CRM or Customer Support/Customer Care Executive will be preferred).

Salary Range: Rs. 2,38,089/- to Rs. 3,00,348/- (per annum CTC); In-Hand: 15-k to 20-k Per month + (P.F, ESIC & Health Insurance Benefits). • Salary depends on interview, Skills, Experience & last-drawn salary.

Educational Qualification: Any Graduate, Under-Graduate, 12th passed.

Required Skills:

Major skills and Competencies required in a candidate are:

• Fluent English (Both verbal and written) skills.

• Ability to listen and active problem-solving skills.

• Good interpersonal skills.

• Ability to handle pressure.

• Basic Computer Knowledge, MS-Word/Excel/PowerPoint.

Job Responsibilities and Duties:

• To handle customer queries and escalations systematically, providing them with the best solutions.

• To handle customer calls and tickets (emails).

• New customer addition and customer retention.

• Answer Customer/Client calls & queries professionally to provide information about products and services, take/cancel orders, or obtain details of complaints to provide with a resolution.

• Keeping records of customer interactions & transactions, recording details of inquiries, complaints & comments, as well as actions that are taken. Process orders, Order forms/applications.

• The follow-up to ensure that appropriate actions are taken on customers/clients' requests.

• Refer unresolved customer grievances or special requests to designated departments for further investigations.

Benefits:

• Limited Calls. No heavy call flow level, per day (mostly less than 40).

• Day Shift only.

• Semi-voice process (mails + calls), good exposure to handling customer grievances, process improvement along with regular routine work.

• Health Insurance (cover worth Rs. 4 lakh) on completion of probation period of 6 months.

• 1 Fixed Weekly-Off (Sunday) and 2nd Weekly-Off will be Rotational (rotational off changes on weekly basis).

Benefits:

• Health insurance

• Paid time off

• Provident Fund

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.