Customer Care Executive

12,000 - 20,000 /month

Legal Capital

Benz Circle, Vijayawada

0 - 6 months Experience in Customer Support / TeleCaller

25 Openings

Full Time

Job Highlights

Industry Type: B2B Sales

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: Meal

Job Description

Legal Capital Law Firm is a trusted legal services organization dedicated to providing professional, ethical, and client-focused legal solutions. We are looking for enthusiastic and customer-oriented individuals to join our team as Customer Service Executives.

Job Summary

The Customer Service Executive will be the first point of contact for clients, handling inquiries, providing information about our legal services, and ensuring a positive customer experience. This role is ideal for fresh graduates who have excellent communication skills and a passion for helping people.

Key Responsibilities

Handle inbound and outbound customer calls professionally.
Respond to client inquiries via phone, email, and WhatsApp.
Explain the firm's legal services and direct clients to the appropriate department.
Schedule appointments for advocates and legal consultants.
Maintain accurate customer records and update the CRM/database.
Follow up with prospective and existing clients regarding their queries.
Resolve basic customer concerns and escalate complex issues when required.
Maintain confidentiality of client information at all times.
Coordinate with internal teams to ensure timely client support.
Deliver excellent customer service and maintain high customer satisfaction.

Required Skills

Excellent verbal and written communication skills in English and Telugu/Hindi (preferred).
Good interpersonal and customer handling skills.
Basic computer knowledge (MS Word, Excel, Email).
Positive attitude and willingness to learn.
Good listening and problem-solving abilities.
Ability to work in a fast-paced environment.
Professional and courteous behavior.

Eligibility

Any Graduate (Freshers are encouraged to apply).
Candidates with customer service, BPO, telecalling, or client support internship experience will have an added advantage.

What We Offer

Comprehensive training and career development.
Friendly and supportive work environment.
Opportunity to grow within the organization.
Performance-based incentives.
Exposure to the legal services industry.

Working Hours

Full-Time
Monday to Saturday
Office Timings: [Mention Timings]

Salary

As per company standards + Performance Incentives.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Executive job

Can freshers or experienced candidates apply for this Customer Care Executive role?
Ans : Candidates who have a Graduate and above qualification with 0-1 years of experience can apply for this Customer Care Executive role.
How much can you earn in this position?
Ans : You can earn between ₹12,000-₹20,000 per month in this Customer Care Executive position.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Benz Circle, Vijayawada.
How many vacancies are there for this Customer Care Executive job?
Ans : There are 25 vacancies for this Customer Care Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Care Executive position is Benz Circle, Vijayawada.
What makes this Customer Care Executive job a good opportunity?
Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹12,000-₹20,000 per month. This is a Full Time job and has 25 openings.