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Customer Care Executive

salary 20,000 - 23,000 /month
company-logo
job companyLead Matrix Business Solutions
job location HSR Layout, Bangalore
job experience6 - 12 months Experience in Customer Support / TeleCaller
10 Openings
full_time Full Time

Job Highlights

sales
Industry Type: Banking
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Rotational Shift
star
Job Benefits: Meal, PF
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Job Description

We are looking for a Customer Care Executive to join our team at Lead Matrix Business Solutions. The role offers ₹20,000 - ₹23,000 and involves managing customer calls, delivering outstanding customer service related to Banking. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is 12th Pass and 6 months - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Care Executive job

  1. What are the eligibility criteria for this Customer Care Executive job?
    Ans : Candidates should have a 12th Pass and above qualification with 1-1 years of experience for this Customer Care Executive job offered by Lead Matrix Business Solutions in HSR Layout, Bangalore.
  2. What salary is offered for this Customer Care Executive job?
    Ans : The salary for this Customer Care Executive job ranges between ₹20,000-₹23,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Care Executive job follows a Rotational shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in HSR Layout, Bangalore.
  5. How many openings are available for this position?
    Ans : There are 10 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
  7. Where is this job located?
    Ans : This Customer Care Executive job is located in HSR Layout, Bangalore.
  8. Why should you apply for this Customer Care Executive job?
    Ans : This Customer Care Executive job offers a salary between ₹20,000-₹23,000 per month. This is a Full Time opportunity and has 10 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

Meal, PF

Shift

Rotational

Contract Job

No

Salary

₹ 20000 - ₹ 23000

Contact Person

Barsa Rani

Interview Address

Madiwala, Madiwala, Bangalore
Posted 6 hours ago

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