Customer Care Executive

Job Description: Customer Support Executive

Position: Customer Support Executive

Location: Okhla, Delhi

Experience Required: Minimum 1-2 years

Employment Type: Full-time

About the Role:

We are looking for a Customer Support Executive with at least 1 years of experience in

handling both incoming and outgoing customer calls. The ideal candidate will have a proven

track record in customer retention, problem resolution, and relationship management, along

with the ability to manage high call volumes efficiently.

Key Responsibilities:

● Handle 80–90 inbound and outbound calls daily with professionalism and efficiency.

● Address customer queries, requests, and complaints in a timely manner.

● Provide accurate product/service information and assist customers in scheduling services.

● Manage customer retention by identifying issues and providing effective solutions.

● Follow communication scripts, processes, and policies to ensure quality standards.

● Document all customer interactions, feedback, and escalations in the system.

● Collaborate with other teams (operations/technical) to resolve customer issues promptly.

Required Skills & Qualifications:

● Minimum 1 years of experience in customer support (blend process(Voice/non-voice

preferred).

● Strong communication skills in English and Hindi.

● Proven ability in customer retention and conflict resolution.

● Comfortable with high-volume calling (80–90 calls/day).

● Proficiency in using CRM systems, call management tools, and MS Excel.

● Ability to multitask, prioritize, and manage time effectively.

What We Offer:

● Competitive salary and incentives based on performance.

● Supportive work environment with growth opportunities.

● Training and development for career advancement

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Diploma and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹22000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Launchers Management Services.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 2 Customer Care Executive at Launchers Management Services
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.