Maintain and update customer and vendor records accurately in the CRM system
Track enquiries, quotations, orders, payments, and follow-ups until they are successfully closed
Coordinate with customers, vendors, and internal teams to ensure smooth order processing and timely deliveries
Support the Accounts team with invoice entry and basic accounting tasks using Tally Prime
Prepare accurate daily, weekly, and monthly reports within deadlines
Maintain complete and organized documentation for sales and operational activities
Identify discrepancies or pending issues early and ensure they are resolved or escalated promptly
Follow up with customers and vendors until assigned tasks are completed