Customer Care Executive

Customer Support

• Respond to customer inquiries via phone, email, or in person.

• Handle complaints, escalate issues when required, and ensure timely resolution.

• Maintain courteous, empathetic, and supportive communication at all times.

Operational Support

• Coordinate with internal departments for smooth handling of passenger requests.

• Maintain logs, reports, and documentation for daily tasks and assistance provided.

• Support ticketing, information desk operations, and crowd management when required.

Service Quality

• Ensure a positive customer experience through professional behaviour and problem-solving.

• Follow customer service SOPs and contribute to improving service standards.

Required Skills & Qualifications

• Minimum 12th pass (Graduate preferred).

• Strong communication skills in English, Hindi, and/or regional languages.

• Good interpersonal and problem-solving skills.

• Ability to handle difficult situations with patience and calmness.

• Basic computer knowledge and comfort with customer support tools.

• Prior experience in customer service or public-facing roles is an advantage.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be All Education levels and above with 6 months - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹12000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Kaizen Infotech Solutions Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 1 Customer Care Executive at Kaizen Infotech Solutions Private Limited
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.