Customer Care Executive

Job Summary:

We are seeking a friendly, efficient, and solution-oriented Customer Service Executive to join our team. The ideal candidate will handle customer inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities:

• Respond to customer queries via phone, email, chat, or social media

• Handle complaints, provide appropriate solutions, and follow up to ensure resolution

• Maintain customer records and update account information accurately

• Guide customers through product features, services, or order processing

• Escalate complex queries to senior support or relevant departments

• Follow company communication procedures, guidelines, and policies

• Meet performance targets such as call handling time, resolution rate, and customer satisfaction scores

Required Skills & Qualifications:

• 12th pass / Graduate in any discipline (preferred)

• Proven experience in customer service or a related field is a plus

• Excellent verbal and written communication skills

• Ability to remain calm and patient under pressure

• Basic computer knowledge (MS Office, CRM systems)

Working Hours:

• Rotational shifts / Fixed shifts based on company policy

• May include weekends or holidays

Preferred Experience:

• 0–3 years in customer support (voice/non-voice process)

• Experience in telecom, e-commerce, banking, or BPO sector is advantageous

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14500 - ₹18500 per month that depends on your interview. It's a Full Time job in Allahabad.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., K SHYAM G MANAGEMENT.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 10 Customer Care Executive at K SHYAM G MANAGEMENT
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.