Customer Care Executive

Here's a comprehensive job description for a Customer Care Executive:

Job Title: Customer Care Executive

Reports to: Customer Service Manager/Team Lead

Job Summary

We're looking for a customer-focused and empathetic Customer Care Executive to join our team. You'll be the voice of our company, providing top-notch support to our valued customers.

Key Responsibilities

1. Customer Support: Respond to customer inquiries via phone, email, and chat, providing timely and effective solutions.

2. Issue Resolution: Resolve customer complaints and concerns, escalating issues to senior team members or management when needed.

3. Product Knowledge: Develop and maintain in-depth knowledge of our products and services.

4. Customer Satisfaction: Ensure high levels of customer satisfaction, identifying opportunities to upsell and cross-sell.

5. Process Improvement: Contribute to process improvements, suggesting ways to enhance customer experience.

6. Reporting: Prepare and submit reports on customer interactions, feedback, and satisfaction metrics.

7. Collaboration: Work closely with internal teams to resolve customer issues and improve overall customer experience.

Requirements

1. Education: Bachelor's degree in Business Administration, Communications, or a related field.

2. Experience: 1-3 years of experience in customer service, preferably in a similar industry.

3. Communication Skills: Excellent communication and interpersonal skills, with ability to articulate complex ideas simply.

4. Problem-Solving Skills: Strong problem-solving skills, with ability to think critically and creatively.

5. Technical Skills: Proficiency in customer service software and systems.

Skills

1. Customer focus: Strong customer focus, with ability to provide empathetic and personalized support.

2. Communication skills: Excellent communication and interpersonal skills, with ability to adapt to different customer personalities.

3. Problem-solving skills: Strong problem-solving skills, with ability to resolve complex customer issues.

4. Time management: Ability to manage time effectively, prioritizing tasks and managing multiple customer interactions.

5. Adaptability: Ability to adapt to changing customer needs and priorities.

What We Offer

1. Competitive salary: A competitive salary and benefits package.

2. Opportunities for growth: Opportunities for professional growth and development.

3. Supportive work environment: A supportive and collaborative work environment.

4. Recognition and rewards: Recognition and rewards for outstanding performance.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹32000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., K Info Technologies.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 5 Customer Care Executive at K Info Technologies
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.