Customer Care Executive

1. Customer Interaction:

○ Serve as the first point of contact for customers via phone, email, and chat.

○ Respond to inquiries related to product details, orders, delivery, and payments.

2. Issue Resolution:

○ Handle customer complaints with empathy and resolve them efficiently.

○ Coordinate with internal teams for quick problem resolution.

3. Order Management:

○ Assist customers with placing, modifying, or tracking their orders.

○ Monitor and ensure timely delivery of customer orders.

4. Feedback Management:

○ Gather customer feedback and share actionable insights with relevant departments.

○ Suggest improvements to enhance customer satisfaction.

5. Record Keeping:

○ Maintain accurate customer records, including contact details, order history, and support tickets.

○ Prepare reports on customer interactions and key metrics.

6. Upselling & Retention:

○ Identify cross-selling/up-selling opportunities based on customer needs.

○ Foster long-term relationships with customers to enhance retention.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.