Customer Care Executive

Job Summary:

We are hiring a dedicated Customer Support Executive to handle customer queries and provide excellent service through voice calls, chat, and emails. The ideal candidate should have prior experience in handling customer interactions across multiple channels in domains like e-commerce, travel, or digital services.

Key Responsibilities:

• Respond to customer queries via call, chat, and email

• Resolve issues promptly and accurately, ensuring customer satisfaction

• Document interactions and maintain detailed records in CRM systems

• Escalate unresolved issues to appropriate internal teams

• Maintain a positive, empathetic, and professional attitude with customers

• Meet performance standards such as response time, resolution rate, and customer feedback
  
  Qualifications:

  • Minimum under graduate or Graduate.

  • 6+ months of experience in customer support (preferably in BPO, e-commerce, travel, or digital support).

  • Fluency in English and Hindi.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹28000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., JOBKARRO.COM.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 23 Customer Care Executive at JOBKARRO.COM
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.