Customer Care Executive

20,000 - 26,000 /month

Jobkarro.com

Sector 18 Gurgaon, Gurgaon

0 - 6 years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: BPO

Graduate and above

All genders

6 days working | Rotational Shift

Job Benefits: PF

Job Description

Job Overview:
We are looking for a Customer Support Executive who will be responsible for handling customer queries, resolving issues, and ensuring a high level of customer satisfaction. The candidate should have excellent communication skills and a customer-first approach.

Key Responsibilities:

Handle inbound and outbound customer calls, emails, and chats.
Address customer queries, complaints, and requests in a timely and professional manner.
Provide accurate information about products, services, and processes.
Resolve customer issues efficiently and escalate complex cases when required.
Maintain records of customer interactions and transactions.
Follow up with customers to ensure resolution and satisfaction.
Meet individual and team performance targets.

Required Skills & Qualifications:

Minimum qualification: Graduate.
Excellent verbal and written communication skills.
Basic computer knowledge and typing skills.
Ability to handle pressure and work in a fast-paced environment.
Strong problem-solving and interpersonal skills.
Prior experience in customer service/BPO is a plus (freshers can also apply).

Work Details:

Shift: Rotational shifts for male, day shift for female.
Working Days: 5–6 days a week
Location: Gurgaon.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 years of experience.

More about this Customer Care Executive job

What skills and experience do you need for this Customer Care Executive job?
Ans : To apply for this Customer Care Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 0-6 years of experience.
What salary is offered for this Customer Care Executive job?
Ans : The salary for this Customer Care Executive job ranges between ₹20,000-₹26,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 18 Gurgaon, Gurgaon.
How many vacancies are there for this Customer Care Executive job?
Ans : There are 50 vacancies for this Customer Care Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What does the role of Customer Care Executive involve?
Ans : As a Customer Care Executive, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Care Executive position is Sector 18 Gurgaon, Gurgaon.
Who is the right fit for this Customer Care Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution with 0-6 years of experience is the right fit for this Customer Care Executive job.
What makes this Customer Care Executive job a good opportunity?
Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹20,000-₹26,000 per month. This is a Full Time job and has 50 openings.