Customer Care Executive

14,500 - 20,500 /month*

Jfsi Jetfly Service India Private Limited

ADA Colony, Aligarh

₹2,000 incentives included

0 - 6 months Experience in Customer Support / TeleCaller

15 Openings

Incentives included

Full Time

Skills Required

Query Resolution

Non-voice/Chat Process

Job Highlights

Languages: Hindi

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: PF, Medical Benefits

Job Description

Job Title: Customer Care Executive

Job Description

A Customer Care Executive is responsible for handling customer inquiries, resolving complaints, and providing accurate information about products or services. The role focuses on delivering excellent customer service and ensuring customer satisfaction through effective communication.

Key Responsibilities

Handle customer calls, emails, chats, or messages professionally
Respond to customer queries and provide correct information
Resolve customer complaints and issues in a timely manner
Maintain records of customer interactions and transactions
Follow up with customers to ensure issues are resolved
Escalate complex issues to the appropriate department
Maintain a positive, helpful, and courteous attitude at all times
Meet customer service performance targets and quality standards

Required Skills & Qualifications

Excellent communication skills (verbal and written)
Good listening and problem-solving abilities
Basic computer knowledge and CRM tools
Ability to handle customers patiently and professionally
Minimum qualification: High school / Graduate (as required by company)

Preferred Skills

Prior experience in customer service or call center (optional)
Ability to work in shifts
Multilingual skills are a plus

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Executive job

Can freshers or experienced candidates apply for this Customer Care Executive role?
Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Customer Care Executive role.
What salary is offered for this Customer Care Executive job?
Ans : The salary for this Customer Care Executive job ranges between ₹14,500-₹20,500 per month.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in ADA Colony, Aligarh.
How many openings are available for this position?
Ans : There are 15 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What does the role of Customer Care Executive involve?
Ans : As a Customer Care Executive, your work will involve skills like Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Care Executive job is located in ADA Colony, Aligarh.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Query Resolution, Non-voice/Chat Process along with 0-1 years of experience is ideal for this Customer Care Executive job.
Why should you apply for this Customer Care Executive job?
Ans : This Customer Care Executive job offers a salary between ₹14,500-₹20,500 per month. This is a Full Time opportunity and has 15 openings available.