Ileads auxiliary service Pvt Ltd is one of the fastest growing and leading BPO/ KPO/ITES industry based companies in the Dehradun region. Started in 2010, our company has grown successfully over the years to become one of the most experienced teams in Data and Calling Processing works.

We are looking for a customer care executive to join our team Ileads auxiliary service Pvt Ltd . This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO Industry.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is under graduate . You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 Working Days week during the rotational shift for Boys and day shift for Girls.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.