Customer Care Executive

• iLeads is one of the fastest-growing and leading BPO/KPO/ITES industry-based companies in the nation. Started in 2010, in the Dehradun region, our company has grown successfully over the years to become one of the most experienced teams in Data, Business and Call Processing works. We are proud to be recognized by both Start Up India as well as Start Up Uttarakhand and the winner of the 2020 Best Start Up by the Chamber of Commerce & Industry of India.
  
  Job Description:
  We are hiring Customer Care Executives to join our team in Dehradun. As a Customer Care Executive, you will be the voice of the company, addressing customer needs and ensuring a seamless experience.
  
  Key Responsibilities:

• Handle inbound and outbound calls to resolve customer inquiries and issues efficiently.

• Provide accurate, valid, and comprehensive information to customers.

• Maintain a professional, empathetic, and positive attitude during all customer interactions.

• Escalate unresolved queries to the appropriate department for resolution.

• Ensure timely follow-ups to guarantee customer satisfaction.

• Meet or exceed performance metrics such as response time and resolution rate.
  
  Requirements:

• Strong communication skills in both English and Hindi.

• Ability to handle customer interactions with professionalism and empathy.

• Freshers are encouraged to apply; no prior experience required.

• Familiarity with basic computer applications is an advantage.

• Strong problem-solving skills and a proactive approach to addressing customer concerns.
  
  If you are enthusiastic about delivering top-notch customer service and looking to kickstart your career, we welcome you to be part of the iLeads Auxiliary Services family!

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹17000 per month that depends on your interview. It's a Full Time job in Dehradun.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., ISON XPERIENCES INDIA PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 30 Customer Care Executive at ISON XPERIENCES INDIA PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.