Customer Care Executive

Job Title Customer Support Associate (CSA)

Location Bangalore – On Site

Workspace Office

Department Operations

Channel Digital

Language English

Hours of Operation TBD

Overview of Position

The role of Customer Support Associate (CSA), will be responsible for:

➢ Answering customer service queries

➢ Providing friendly and efficient service (via email) to IGW Global

players to help ensure they have a smooth reward redemption

process.

➢ Independently working through a queue of tasks with an eye for

process improvements

➢ Answering questions regarding issues and making

recommendations

➢ Escalate product-related issues to internal teams & close loop

➢ Going the extra mile to engage with customers by solving their issues

and ensuring satisfaction

Remote Requirements N/A

Essential Functions

➢ An obligation to deliver exceptional customer service

➢ Display self-discipline, demonstrate productivity, and accomplish job

duties

➢ Have excellent judgment skills to be able to properly evaluate situations

and immediately by providing effective solutions

➢ Identify trends and take an active role in delivering suggestions for

process & product improvements

➢ Provide guidance/insight to other team members when reviewing

difficult cases

➢ Mentor new team members

➢ Assist in other special projects based on the needs of the team

➢ Attend Team Meetings/additional training sessions as scheduled

➢ Performs other duties as assigned

➢ Working knowledge of:

➢ Expert knowledge of all areas of the product, processes, policies and

services agreement

➢ Learn and retain a thorough working knowledge of all existing and new

process and procedures

➢ Achieve assigned Key Performance Indicators – e.g. First Reply Time,,

First Time Resolution, Quality, CSAT

➢ Attend Team Meetings/additional training sessions as scheduled

➢ Perform other duties as assigned

Critical Skills

➢ Excellent written and verbal communicator with attention to detail and

grammar

➢ Ability to show high emotional intelligence by remaining calm under

pressure while solving the customer’s concerns

➢ Ability to learn new skills and quickly absorb and interpret new

information, products, and features from the perspective of the

customer

➢ Thrives when asked to provide guidance/help to others

➢ Excellent written and verbal communicator with attention to detail and

grammar

➢ Strong interpersonal skills

➢ Energized by investigating issues

➢ Works independently

➢ Able to find and propose solutions to complicated problems

➢ Have a sense of humor and enjoy working with others

➢ Consistently and objectively apply guidelines and comfortable with

discretionary decision making when making difficult decisions

➢ Ability to work in a fast-paced, hectic, changing environment

➢ Ability to organize and follow-up multiple tasks/details with accuracy

and timeliness

➢ Ability to operate a personal computer

➢ Ability to adhere to all organizational policies and procedures

➢ Ability to work a variety of shifts including days, afternoons, evenings,

weekends and holidays

Educational/Work

Experience and

Requirements

➢ Must successfully pass a background check

➢ High school diploma or equivalent required

➢ Post secondary degree is a plus

➢ 1+ years of experience in Customer Service or related field

Contact: 7406234123

HR Henry

henry.maram@intouchcx.com

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹1000 - ₹25000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., INTOUCHCX.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 99 Customer Care Executive at INTOUCHCX
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.