Customer Care Executive

Job Title: International Voice Process Executive

Location: Pune
Job Type: Full-time
Shift: Rotational Shifts

Job Summary:

We are seeking enthusiastic and customer-focused professionals to join our International Voice Process team. The ideal candidate will be responsible for handling inbound and/or outbound calls to resolve customer queries or provide support services to clients from overseas markets (US/UK/Australia). Excellent English communication skills and a customer-first attitude are essential.

Key Responsibilities:

• Handle international inbound/outbound customer calls professionally.

• Provide accurate information and resolve customer queries in a timely manner.

• Maintain high levels of customer satisfaction and service quality.

• Follow communication “scripts” when handling different topics.

• Document call details and update CRM systems as required.

• Escalate complex issues to appropriate departments or supervisors.

• Meet individual and team performance targets (KPIs).

Required Skills & Qualifications:

• Minimum HSC (12th Pass) or Graduate in any discipline.

• 0–3 years of experience in a voice process (freshers with excellent communication skills are welcome).

• Excellent spoken and written English communication skills.

• Strong interpersonal skills and the ability to deal with customers across cultures.

• Ability to work in rotational shifts, including night shifts and weekends.

• Basic computer knowledge and typing skills.

Preferred Qualifications:

• Experience working in international BPO or call center environment.

• Knowledge of CRM systems or ticketing tools.

• Familiarity with customer service KPIs.

Perks & Benefits:

• Attractive salary with performance incentives.

• Night shift allowance and transportation (as per company policy).

• Health insurance and other employee benefits.

• Paid training and skill development programs.

• Career growth opportunities in a global environment.

Location:

Office Location: [Mention Specific Area in Pune, e.g., Hinjewadi, Kharadi, Magarpatta]
Work Mode: [On-site/Hybrid/Work from Home – specify accordingly]

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹45000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., INTERNATIONAL BPO.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 50 Customer Care Executive at INTERNATIONAL BPO
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.