Customer Care Executive

Here's a sample job description for a Customer Care Executive:

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Job Title: Customer Care Executive

Job Summary:

We are looking for a proactive and customer-focused Customer Care Executive to join our team. The role involves handling customer inquiries, resolving complaints, and providing support across various channels to ensure a positive customer experience.

Key Responsibilities:

Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.

Resolve product or service-related issues efficiently and to the customer’s satisfaction.

Maintain accurate records of customer interactions and transactions.

Escalate complex issues to the appropriate department or supervisor when necessary.

Follow up with customers to ensure their issues are fully resolved.

Provide information about products, services, and company policies.

Collect and report customer feedback for continuous service improvement.

Requirements:

High school diploma or equivalent; a bachelor’s degree is a plus.

Proven experience in a customer service or call center role.

Excellent communication and interpersonal skills.

Proficiency in using computers, CRM systems, and customer support tools.

Strong problem-solving skills and ability to handle difficult situations with patience and professionalism.

Preferred Skills:

Multilingual abilities are an advantage.

Familiarity with ticketing systems or help desk software.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 10th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹40000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Instance It Solutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 10 Customer Care Executive at Instance It Solutions
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.