Customer Care Executive

Job Summary

We are looking for a Customer Support Executive to handle inbound and/or outbound voice calls, assist customers with their queries, resolve complaints, and provide accurate information while maintaining high service quality and customer satisfaction.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner

• Understand customer issues and provide effective resolutions within defined TAT

• Respond to customer queries related to products, services, billing, or technical support

• Maintain accurate records of customer interactions in CRM systems

• Escalate unresolved issues to the appropriate internal teams

• Follow company policies, scripts, and compliance guidelines

• Meet individual and team performance targets (AHT, CSAT, quality scores, attendance)

• Provide feedback and suggestions to improve customer experience

Required Skills & Qualifications

• Graduate / Undergraduate -12th can also apply

• Excellent verbal communication skills

• Good listening and problem-solving abilities

• Basic computer knowledge and typing skills

• Ability to handle pressure and manage difficult customers

• Willingness to work in shifts

• Prior experience in voice/customer support is an added advantage (freshers can apply)

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.