Customer Care Executive

Job Description:

As a Customer Care Executive, you will play a pivotal role in delivering exceptional customer experiences through effective communication, problem-solving, and relationship-building skills. You will act as the primary point of contact for customers—addressing inquiries, resolving issues, and providing professional assistance to enhance customer satisfaction. This position is essential for maintaining a positive brand image and fostering long-term customer relationships.

Key Responsibilities:

• Provide accurate and detailed solutions to customer queries and breakdowns.

• Troubleshoot technical issues and guide customers toward effective resolutions.

• Handle and resolve customer complaints, escalating complex matters as necessary.

• Maintain accurate records of customer interactions using CRM software.

• Collaborate with internal teams to address customer needs, share feedback, and contribute toward continuous process improvements.

• Follow up with customers to assure issues are fully resolved and satisfaction is achieved.

• Participate in ongoing training and development programs to enhance service skills.

• Consistently uphold company values and deliver outstanding customer service.

Qualifications and Skills:

• High school diploma or equivalent; preferred specialisation in Automotive or Mechanical Engineering (or related diploma/degree).

• Strong verbal and written communication abilities.

• Excellent interpersonal and active listening skills.

• Proficiency in CRM software and other customer support tools.

• Solution-oriented mindset and effective problem-solving skills.

• Ability to adapt and respond to various customer personalities and situations.

Preferred Specialisations:

• Diploma, BE/B.Tech, ME/M.Tech in Mechanical/Automobile/Automotive Engineering, or Diploma in Computer Application (as relevant).

Additional Details:

• Job Title: Customer Care Executive

• Company: Informatic Computech Private Limited

• Location: Chakan, Maharashtra, India

• Employment Type: Full Time

• Work Arrangement: Work from Office

• Shift: Rotational

• Experience: Any (Freshers Welcome)

• Education: Diploma or higher (preferably in Mechanical or Automobile) or relevant experience.

• Mandatory Languages: Hindi & Basic English

• Regional Language: Fluent in at least one of Kannada, Telugu, Tamil, Gujarati, Marathi, Malayalam

Company Details:

Location: Service Training Center – Mahindra Trucks & Buses Division (Informatic Computech Private Limited)
Address: Chakan, Maharashtra, India

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Diploma and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹19000 - ₹25000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Informatic Computech Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 5 Customer Care Executive at Informatic Computech Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.