Customer Care Executive

Job Title: Customer Support Executive

Location: Gurgaon

Department: Customer Service

Job Type: Full-time

Key Responsibilities:

•Respond promptly to customer inquiries via phone, email, chat, or social media.

•Identify and assess customers' needs to achieve satisfaction.

•Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

•Keep records of customer interactions, process customer accounts, and file documents.

•Follow communication procedures, guidelines, and policies.

•Provide feedback on the efficiency of the customer service process.

•Collaborate with internal teams (technical, sales, logistics) to resolve customer issues.

Required Skills & Qualifications:

•Bachelor's degree in any discipline (preferred).

•Proven customer support experience or experience as a client service representative.

•Strong phone contact handling skills and active listening.

•Excellent communication and presentation skills.

•Ability to multitask, prioritize, and manage time effectively.

•Prior experience in customer service or support roles is an advantage.

Preferred Qualifications:

• Both fresher and experienced candidates can apply for this customer service role.

•Experience in telecom, BPO, and Telesales industries is a plus.

•Fluency in English and Hindi

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹42000 per month + Incentives that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., INFINISERVE IT SOLUTION PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 20 Customer Care Executive at INFINISERVE IT SOLUTION PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.