Customer Care Executive

Position Title:•• Virtual Patient Relationship Manager

Description: Our healthcare organization is seeking a Virtual Patient Relationship Manager (VPRM) to provide exceptional customer service to current and potential patients. The VPRM will handle inbound and outbound calls regarding doctor and specialist information, appointment scheduling, and general patient concerns. This position is located on hospital premises, and the successful candidate will maintain high professionalism while building strong patient relationships.

Responsibilities:

• Manage inbound and outbound calls for doctor/specialist information, appointment scheduling, and general patient concerns.

• Make outbound calls for patient feedback and follow-up.

• Respond promptly and professionally to emergency code announcements.

• Maintain high professionalism while building strong patient relationships.

• Update patient data in the service database after each call.

• Maintain regular communication with the management team.

Qualifications:

• Must be 18 years or older.

• Graduate or pursuing graduation.

• Ability to remain professional and courteous at all times.

• Must be available for work during holidays and weekends.

Other Information:

• Rotational week off.

• Excellent verbal and written communication skills in Hindi and English.

• Rotational 24/7 shifts as per process requirements.

• 9-hour shifts (8 working + 1-hour break).

• 4 weeks off per month.

• Working on festival days is required.

• Both experienced and fresher candidates are eligible (experienced preferred).

The VPRM is crucial in providing our patients with the highest level of care and professionalism. We encourage applications from individuals passionate about exceptional customer service who meet the qualifications.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹13000 - ₹19000 per month that depends on your interview. It's a Full Time job in Jaipur.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Impetus Consulting Associates Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 5 Customer Care Executive at Impetus Consulting Associates Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.