Customer Care Executive

Job Title: Customer Service Representative

Location: Pune (Kharadi)
Job Type: Full time
Department: Customer Support / Service

Job Summary:
We are seeking a motivated and empathetic Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, providing assistance, resolving issues, and ensuring an excellent customer experience. You’ll handle inquiries across various communication channels including phone, email, and chat.

Key Responsibilities:

• Respond to customer inquiries promptly and professionally via phone, email, or live chat

• Resolve customer complaints and issues efficiently, aiming for first-contact resolution

• Maintain detailed records of customer interactions and transactions

• Provide product/service information and guidance to customers

• Escalate complex issues to the appropriate departments when necessary

• Meet or exceed performance metrics including customer satisfaction, response time, and resolution rate

• Continuously develop knowledge of company products, services, and policies

Requirements:

• High school or equivalent; associate or bachelor's degree is a plus

• Previous customer service experience preferred

• Excellent verbal and written communication skills

• Strong problem-solving abilities and a calm, professional demeanor

• Proficiency in computer systems and ability to learn new software quickly

• Ability to work flexible hours, including evenings or weekends if required

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹17000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., IMPACT INFOTECH PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 10 Customer Care Executive at IMPACT INFOTECH PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.