Customer Care Executive

Job Title: Inbound Voice Process – Customer Support Executive

Location: [Vasanth Nagar, Bangalore, Karnataka]
Job Type: Full-time
Shift Timings: Rotational Day Shift

                        Female: 8 am to 5 pm / 10 am to 7 pm

                        Male:    8 am to 5 pm / 10 am to 7 pm / 12 noon to 9 pm

Week Off: Rotational Week Off – Sunday Working
Experience: 0–3 years (Fresher’s can apply)
Salary: Fresher: 20000 ctc (15000 take home)/ Experience:25000 ctc(18000 take home)

Job Summary:

We are seeking a dedicated and customer-focused individual to join our Customer Support team as an Inbound Voice Process Executive. The ideal candidate will be responsible for handling incoming customer calls, resolving queries, and providing a high-quality customer experience.

Key Responsibilities:

• Answer inbound customer calls in a professional and courteous manner.

• Listen actively to customer issues and provide timely resolutions.

• Provide accurate product/service information.

• Escalate unresolved queries to appropriate departments when necessary.

• Maintain detailed and accurate call records using CRM or ticketing tools.

• Meet individual and team performance targets (e.g., call handling time, customer satisfaction).

• Follow company communication scripts, policies, and procedures.

Required Skills and Qualifications:

• Minimum qualification: High school diploma or equivalent. Bachelor's degree preferred.

• Excellent verbal communication skills in (English and Kannada).

• Good listening and problem-solving abilities.

• Basic computer knowledge and typing skills.

• Ability to work in a fast-paced environment and handle pressure.

• Willingness to work in Day shift / rotational Day shifts.

Preferred Qualifications:

• Fresher or Prior experience in a voice-based BPO or call centre environment.

• Familiarity with CRM systems and practices.

• Multilingual proficiency is a plus.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be All Education levels and above with 0 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., I-on Internal Axs.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 2 Customer Care Executive at I-on Internal Axs
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.