Customer Care Executive

Job Title: Customer Care Executive – E-commerce

Location:Bangalore
Experience: 0–3 years
Employment Type: Full-time

Job Summary:

We are looking for a passionate and customer-focused individual to join our e-commerce support team. The ideal candidate will handle customer queries, resolve issues efficiently, and ensure a delightful online shopping experience.

Key Responsibilities:

• Handle inbound and outbound customer calls, chats, and emails.

• Assist customers with order placement, tracking, returns, refunds, and exchanges.

• Resolve complaints and escalate unresolved issues to the concerned department.

• Maintain accurate records of customer interactions in CRM systems.

• Ensure high levels of customer satisfaction through timely and professional support.

• Coordinate with logistics and warehouse teams for order-related issues.

• Provide feedback and suggestions to improve overall customer experience.

Requirements:

• Education: Graduate in any discipline.

• Experience: 0–5 years in customer service, preferably in an e-commerce setup.

• Skills:

  • Excellent verbal and written communication (English, Hindi preferred).

  • Basic computer knowledge and typing speed.

  • Empathy, patience, and problem-solving attitude.

• Shift: Day

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹19000 - ₹28000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Hustek Business Solutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 35 Customer Care Executive at Hustek Business Solutions
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.