Customer Care Executive

Key Responsibilities:
1. Customer Assistance: Handle customer calls (inbound/outbound)/ chat/mails and provide assistance with inquiries, product information, and issue resolution in a professional and courteous
manner.
2. Problem-Solving: Probe and identify customer requirements and issues and update customer basis the information available on the CRM and other applications and the SOP. Resolve the product  or service issues by providing appropriate resolution.
3. Escalate / Complaint redressal: Escalate and forward the unresolved issues as per the SOP to appropriate internal teams for follow up and closure.
4. Recording voice of customer: Classify customer into Query/Request/ Complaint in the respective header as per the defined SOP. Accurately enter and record customer interactions as per the defined SOP.
5. Product Knowledge: Stay informed about our products, services, and promotions to effectively address customer inquiries and provide relevant information.
6. Service Quality: Maintain high-quality standards in customer interactions, adhering to the policies, procedures, and service level agreements (SLAs). Deliver the interaction quality as per the defined quality framework (CQ score).

7. Customer Satisfaction: Deliver consistent customer satisfaction (C-Sat)
8. Communication: Ensure clear and effective communication with customers, supervisors and relevant cross functional teams to facilitate seamless customer support.
9. Customer Follow-Up: Follow up with customers as needed to ensure the successful resolution of their inquiries or concerns.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹30000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Human Potential Consultant.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 2 Customer Care Executive at Human Potential Consultant
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.