Customer Care Executive

Job Description – Customer Care Associate (Voice Process)

Number of Open Positions: 100

Job Title: Customer Care Associate – Voice Process

Location: Bangalore

Work Mode: Work from Office (WFO)

Qualification: Intermediate (12th Pass) and Above

Experience: Freshers and Experienced Candidates

Preferred Experience: Minimum 6 months of BPO experience

Languages Required: Hindi and English

Reporting To: Team Leader

Shift Timings: Morning / General / Split Shifts

Versant Score: Minimum Level 4 (for Voice Process)

CTC: ₹2.29 LPA – ₹2.41 LPA

Position Summary

The Customer Care Associate will be the first point of contact for customers, responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience through effective communication.

Key Responsibilities

Handle inbound and outbound customer calls professionally.

Follow predefined communication scripts and process guidelines while interacting with customers.

Understand customer requirements and provide appropriate solutions.

Ensure customer queries are addressed, including calls during weekends and festivals.

Identify opportunities to upsell products and services wherever applicable.

Build and maintain positive, long-term customer relationships.

Maintain accurate records of customer interactions and conversations in the CRM system.

Develop strong product and process knowledge.

Achieve assigned productivity, quality, and performance targets.

Maintain service quality by following company standards and guidelines.

Required Skills

Communication Skills: Good verbal and written communication skills in the required languages.

Active Listening: Ability to understand customer concerns and provide accurate responses.

Customer Handling: Strong customer engagement and problem-solving abilities.

Adaptability: Ability to handle different customer queries and situations.

Patience: Ability to remain calm and professional while handling difficult customers.

Multitasking: Ability to manage multiple tasks while maintaining accuracy.

Computer Knowledge: Basic knowledge of MS Office and CRM tools.

Professionalism: Positive attitude and professional behaviour while interacting with customers and colleagues.

Target Orientation: Ability to work towards assigned performance and quality targets.

Desired Candidate Profile

Freshers and candidates with relevant BPO experience can apply.

Candidates with a minimum of 6 months of BPO experience will be preferred.

Good communication skills in Hindi and English are required.

Candidates with regional language proficiency along with English, such as Telugu, Gujarati, Tamil, or Kannada, may also apply, subject to process requirements.

Basic knowledge of MS Office and computer applications.

Positive attitude with a strong commitment to work.

Ability to work independently and manage multiple responsibilities within deadlines.

Must be patient, attentive, and a good listener.

Excellent customer handling and customer engagement skills.

Willingness to work from the office in rotational business shifts, including weekends and festivals, as required.

Important Notes

Work from Office only.

Versant Level 4 is mandatory for the Voice Process.

Candidates must be comfortable with morning, general, or split shifts.

Immediate joiners and candidates available for the selection process are preferred.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 5 years of experience.