Customer Care Executive

20,000 - 30,000 /month

Hr99 Global Services

Sector 17 Dwarka, Delhi

2 - 4 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Languages: Hindi, Malayalam

Graduate and above

Males Only

6 days working | Day Shift

Job Benefits: PF, Medical Benefits

Job Description

We are seeking a motivated and customer-focused individual to join our team as a Customer Care Executive (Malayalam Language). The role involves handling inbound and outbound calls to provide excellent service, address customer queries and resolve issues effectively.
Key Responsibilities:
• Handle incoming customer inquiries through calls and provide prompt and accurate assistance.
• Make outbound calls to customers for follow-ups, feedback or to provide relevant information.
• Address customer complaints, resolve issues and ensure customer satisfaction.
• Maintain a professional and friendly tone while communicating with customers.
• Update and manage customer information accurately in the system.
• Work closely with other teams to resolve complex issues and improve customer experience.
• Meet performance targets, including response time and customer satisfaction metrics.
• Provide product or service-related information and recommend solutions tailored to customer needs.
• Ensure compliance with company policies, procedures and standards.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 4 years of experience.

More about this Customer Care Executive job

What skills and experience do you need for this Customer Care Executive job?
Ans : To apply for this Customer Care Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 2-4 years of experience.
What salary is offered for this Customer Care Executive job?
Ans : The salary for this Customer Care Executive job ranges between ₹20,000-₹30,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 17 Dwarka, Delhi.
How many vacancies are there for this Customer Care Executive job?
Ans : There is 1 vacancy for this Customer Care Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 2-4 years of experience are eligible to apply for this Customer Care Executive role. Only male candidates are eligible.
What does the role of Customer Care Executive involve?
Ans : As a Customer Care Executive, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Care Executive position is Sector 17 Dwarka, Delhi.
Who is the right fit for this Customer Care Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution with 2-4 years of experience is the right fit for this Customer Care Executive job.
What makes this Customer Care Executive job a good opportunity?
Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹20,000-₹30,000 per month. This is a Full Time job and has 1 openings.