Customer Care Executive

A Customer Feedback Executive in the automobile industry is a role focused on managing and improving customer satisfaction. This involves interacting with customers, handling feedback, resolving issues, and ultimately building brand loyalty. They act as a bridge between the customer and the company, ensuring a positive customer experience throughout the sales and after-sales process. Some job sites say these roles are also referred to as Customer Relationship Executives (CRE) or Customer Care Executives. Key Responsibilities:

• Customer Interaction: Responding to customer inquiries, addressing complaints, and providing product information.

• Feedback Collection: Gathering feedback through various channels like surveys, social media, and direct interactions.

• Issue Resolution: Investigating and resolving customer issues, escalating complex problems when necessary.

• Relationship Building: Fostering positive customer relationships and promoting brand loyalty.

• Data Analysis: Analyzing customer feedback to identify trends and areas for improvement.

• Reporting: Preparing reports on customer feedback and service performance.

• Process Improvement: Working with other departments to improve processes and enhance the overall customer experience.

Essential Skills:

• Communication Skills:Excellent verbal and written communication skills are crucial for interacting with customers and conveying information effectively. Indeed says

• Interpersonal Skills:Empathy, patience, and active listening are essential for understanding and addressing customer needs. Indeed says

• Problem-Solving Skills:The ability to analyze situations, identify root causes, and develop effective solutions is vital.

• Product Knowledge:A good understanding of the automobile products and services is necessary for providing accurate information and resolving issues.

• Technical Skills:Proficiency in using customer relationship management (CRM) systems and other relevant software is often required.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹45000 per month + Incentives that depends on your interview. It's a Full Time job in Patna.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., HOLY MISSION SCHOOL.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 2 Customer Care Executive at HOLY MISSION SCHOOL
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.