Customer Care Executive

Role Overview

You will handle customer interactions via phone, email, and chat, resolving member queries about profiles, matches, memberships, and services. The role requires empathy, strong communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

• Handle incoming calls, emails, and chats related to member queries and issues

• Assist users with profile creation, verification, and updates

• Guide members on choosing the right membership plans and upsell premium services when relevant

• Resolve payment, profile, and match-related complaints

• Maintain accurate records of member interactions in the CRM system

• Coordinate with internal teams (Tech, Content, Trust & Safety) for issue resolution

• Meet performance targets for quality, speed, and customer satisfaction (CSAT)

• Communicate with empathy, patience, and professionalism

Requirements

Must-Have Skills:

• 1–3 years of experience in Customer Support / Call Center / BPO roles

• Excellent spoken and written English and Hindi

• Knowledge of Kannada or other South Indian languages is an advantage

• Strong multitasking and problem-solving skills

• Familiarity with CRM tools, ticketing systems, and MS Excel

Education:

• Any 12th / Graduate (Bachelor’s degree in any discipline)

Working Conditions

• Work Mode: On-site (Koramangala, Bangalore)

• Schedule: Rotational (weekly off on rotation)

• Work Week: 6 days

Perks & Benefits

• Monthly performance-based incentives

• Health insurance (as per company policy)

• Shift allowance (if applicable)

• Career growth and internal promotion opportunities

• Fun, inclusive, and supportive work culture

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• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹22000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Hire Mentum.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 22 Customer Care Executive at Hire Mentum
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.