Excellent verbal and written communication skills.
Handle inbound and outbound customer calls, emails, or chats.
Resolve customer queries, complaints, and service requests professionally.
Maintain a positive and customer-focused attitude.
Strong problem-solving and conflict-resolution skills.
Good listening and interpersonal skills.
Basic computer knowledge (MS Office, CRM software, email).
Ability to multitask and manage time effectively.
Maintain accurate records of customer interactions.
Meet quality standards, response time, and productivity targets.
Ability to work in rotational shifts or weekends, if required.
Collaborate with other teams to resolve customer issues.
Follow company policies, processes, and data privacy guidelines.
Skills to highlight on your resume
Customer Service
Communication Skills
Active Listening
Problem Solving
Complaint Resolution
CRM Software
MS Office
Data Entry
Time Management
Teamwork
Multitasking
Professional Etiquette