Customer Care Executive

Job Title: Customer Support Executive

Department: Customer Service
Location: Mayapuri
Company: Harold Electricals

Job Summary:

We are looking for a proactive and customer-oriented Customer Support Executive to join Harold Electricals. The ideal candidate will handle customer queries via phone calls and chat support, ensure timely ticket resolution, and coordinate for on-time material dispatch.

Key Responsibilities:

• Manage customer interactions through phone calls, emails, and chat support.

• Log, track, and close support tickets within defined timelines.

• Coordinate with warehouse/logistics teams for timely material dispatch.

• Provide product/service information to customers and resolve complaints.

• Escalate complex issues to relevant departments for resolution.

• Maintain accurate records of customer interactions and transactions.

• Strive to achieve customer satisfaction and service quality targets.

Requirements:

• Proven experience in customer support / call center / service desk preferred.

• Strong communication skills in English and Hindi (written & verbal).

• Ability to handle multiple queries simultaneously (phone + chat).

• Good problem-solving skills and a customer-first approach.

• Familiarity with ticketing systems and basic computer knowledge.

• Ability to coordinate with internal teams for material dispatch.

Key Skills:

• Customer Relationship Management

• Ticketing & Issue Resolution

• Phone & Chat Support

• Dispatch Coordination

• Time Management

Salary: As per industry standards

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Harold Electricals.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 2 Customer Care Executive at Harold Electricals
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.