A Naukri Group company
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A Naukri Group companyLoginHire Local Staff
20,000 - 30,000 /month
Green Web Software Development Private Limited
Vijay Nagar, Indore
1 - 3 years Experience in Customer Support / TeleCaller
Full Time
Position Summary
The Customer Support Executive will manage day-to-day interactions with both customers and vendors. The goal is to ensure high satisfaction, smooth operations, and quick resolution of issues.
Key Responsibilities
Customer & Vendor Handling
· Serve as the primary point of contact for customer queries.
· Coordinate with vendors to track orders, services, or deliveries.
· Resolve disputes or delays between customers and vendors tactfully.
Communication & Support
· Provide accurate information to clients using the right tools.
· Maintain a polite, empathetic, and professional tone at all times.
· Follow up with clients to ensure their issues are fully resolved.
Data Management
· Keep detailed records of customer interactions and complaints.
· Update vendor logs and performance notes daily.
Candidate Requirements
Experience & Location
· Exactly 2 to 3 years of experience in a customer-facing role.
· Proven experience dealing with vendors or B2B clients is a big plus.
· Must belong to or permanently reside in Indore.
Skills Required
· Strong Communication: Clear verbal and written skills in English and Hindi.
· Problem-Solving: Ability to stay calm and fix issues under pressure.
· Tech Savvy: Good knowledge of MS Office (Excel, Word) and basic CRM software.
High Demand
