Customer Care Executive

Key Responsibilities:

• Handle customer queries and complaints via chat or email in a professional and timely manner.

• Provide accurate information about products, services, or policies.

• Identify customer needs and assist in resolving issues effectively.

• Maintain records of customer interactions and feedback.

• Collaborate with internal teams to ensure quick issue resolution.

• Meet daily and monthly performance targets (response time, resolution rate, etc.).

• Ensure a high level of customer satisfaction and a positive brand image.

Required Skills:

• Excellent written communication skills in English (and Hindi, if required).

• Good typing speed and accuracy.

• Ability to handle multiple chats simultaneously.

• Basic computer knowledge and familiarity with CRM/chat tools.

• Strong problem-solving and interpersonal skills.

• Ability to remain calm and professional under pressure.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be All Education levels and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14000 - ₹15000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Grassroots.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 15 Customer Care Executive at Grassroots
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.