Customer Care Executive

• Handle inbound and outbound customer calls, emails, and chat support.

• Provide accurate information regarding products, services, and policies.

• Resolve customer complaints and escalate complex issues to senior teams when required.

• Maintain records of customer interactions, feedback, and resolutions in CRM.

• Follow-up with customers to ensure issues are resolved to their satisfaction.

• Coordinate with internal teams (Sales, Logistics, Accounts, etc.) for smooth resolution of queries.

• Maintain professionalism and empathy in all customer interactions.

• Achieve daily/weekly targets such as response time, resolution time, and customer satisfaction score.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹16000 per month + Incentives that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., GOWELMART.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 1 Customer Care Executive at GOWELMART
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.