Customer Care Executive

Job Title: Customer Service Executive
Location: Indore, Madhya Pradesh
Company: GoMaxoo
Job Type: Full-time
Salary: ₹10,000- ₹25,000 per month
Experience: 0-2 years

About GoMaxoo:

GoMaxoo provides marketing and customer support services tailored for U.S.-based businesses. We help companies grow their brand, reach more customers, and deliver excellent support with a reliable and skilled offshore team.

Role Overview:                          

As a Customer Service Executive, you will play a key role in supporting U.S.-based businesses by handling customer inquiries through calls, emails, and chats. Your role is to assist with inquiries, resolve issues, and ensure a smooth and positive experience for all clients.

Key Responsibilities:

·         Handle inbound customer calls, emails and chat from the U.S. professionally and promptly.

·         Provide accurate information about businesses and services.

·         Assist customers with booking, cancellations, and modifications.

·         Resolve customer issues and complaints effectively.

·         Maintain detailed records of customer interactions and service requests.

·         Coordinate with internal teams to ensure timely service delivery.

·         Follow up with customers to confirm satisfaction and resolve any outstanding concerns.

·         Stay updated on company policies, services, and industry trends to provide informed support.

Requirements:

·         Minimum 0–2 years of experience in customer service, preferably handling U.S.-based customers.

·         Excellent English communication skills, both verbal and written.

·         Strong problem-solving abilities and a customer-focused mindset.

·         Comfortable handling high call volumes with professionalism and patience.

·         Basic computer skills and familiarity with CRM or call management systems.

·         Ability to work flexible shifts to cover U.S. time zones.

·         Knowledge of transportation or logistics industry is a plus but not mandatory.

Preferred Qualifications:

• Previous experience in customer service (preferred but not mandatory)

• Passion for travel and helping others plan great trips

• Ability to work independently as well as in a team

• Good Communication Skill 

• Sales and Convincing skill

Compensation and Benefits:

We offer a competitive salary ranging from ₹10,000 to ₹25,000 per month, based on experience and skills. In addition, employees are eligible for Annual bonuses and performance-based incentives, rewarding dedication and exceptional contribution to the team's success.

Schedule:

·         Day shift

·         Night shift (US shift)

·         Rotational shift

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How to Apply:
Send your resume on hr@gomaxoo.com

or You can contact us +919202570569

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be All Education levels and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹25000 per month that depends on your interview. It's a Full Time job in Indore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., GOMAXOO DIGITAL PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 8 Customer Care Executive at GOMAXOO DIGITAL PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.