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Customer Care Executive

salary 25,000 - 35,000 /month
company-logo
job companyGa Service
job location Sector 18 Gurgaon, Gurgaon
job experience6+ months Experience in Customer Support / TeleCaller
10 Openings
full_time Full Time

Skills Required

International Calling
Query Resolution

Job Highlights

sales
Industry Type: BPO
qualification
12th Pass and above
gender
All genders
jobShift
09:00 AM - 06:00 PM | 6 days working | Day Shift
star
Job Benefits: Insurance, PF

Job Description

We are looking for a Customer Care Executive to join our team at Ga Service. The role offers ₹ 25,000 - ₹ 35,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

  • Manage incoming and outgoing calls in a professional manner.
  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
  • Log customer interactions and track follow-ups.
  • Offer timely and relevant solutions to resolve customer issues.
  • Collaborate with team members to escalate and address more complex concerns.
  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0.5 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.

More about this Customer Care Executive job

  1. What qualifications and experience are required for this Customer Care Executive position?
    Ans : Candidates should have a 12th Pass and above qualification with 1-7 years of experience and skills like International Calling, Query Resolution.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Care Executive job ranges between ₹25,000-₹35,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Care Executive job follows a Day shift with timings from 09:00 AM - 06:00 PM.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Sector 18 Gurgaon, Gurgaon.
  5. How many openings are available for this position?
    Ans : There are 10 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
  7. What are the key responsibilities of this Customer Care Executive job?
    Ans : As a Customer Care Executive, key responsibilities include skills like International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Customer Care Executive job is located in Sector 18 Gurgaon, Gurgaon.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like International Calling, Query Resolution along with 1-7 years of experience is ideal for this Customer Care Executive job.
  10. Why should you apply for this Customer Care Executive job?
    Ans : This Customer Care Executive job offers a salary between ₹25,000-₹35,000 per month. This is a Full Time opportunity and has 10 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF, Insurance

Skills Required

Query Resolution, International Calling

Shift

Day

Contract Job

No

Salary

₹ 25000 - ₹ 35000

Contact Person

Geetanjli

Interview Address

, Sector 18, Gurgaon
Posted 14 hours ago
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