Customer Care Executive

🟢 WALK-IN INTERVIEW – Immediate Openings!

📍 Location:
5th Floor, Tower-A, Subramanya Arcade
12, Bannerghatta Road, Opp. to Jal Bhavan Road
BTM Layout, Bengaluru, Karnataka – 560029

👥 Hiring for: Customer Support Executive – Fusion CX

✅ Eligibility Criteria:

• Graduate / Undergraduate

• 6 months to 2 years of BPO / Customer Support experience preferred

• Freshers with excellent communication skills are welcome

• Languages Required: Fluent in Hindi & English

⏰ Shift Timings:

• Rotational shifts between 8:00 AM – 8:00 PM (Any 9-hour shift)

• 6 days working with 1 rotational week off

🛠️ Key Responsibilities:

🔹 Customer Interaction:
• Handle inbound & outbound calls
• Assist customers with queries on products, services, billing, and orders
• Deliver accurate and complete information using company tools

🔹 Issue Resolution:
• Troubleshoot problems efficiently
• Escalate complex issues when needed
• Ensure customer satisfaction through timely follow-up

🔹 Documentation & Reporting:
• Log customer interactions in CRM systems
• Maintain records of feedback and complaints

🔹 Feedback Collection:
• Gather insights from customers to improve service
• Participate in feedback and survey processes

🔹 Cross-Functional Collaboration:
• Work with internal teams (Tech, Billing, Logistics) to resolve issues
• Provide valuable insights to improve customer experience

🔹 Adherence to Protocols:
• Follow company SOPs and scripts
• Meet performance targets (TAT, CSAT, resolution rate, etc.)

🧩 Skills Required:

• Strong verbal communication in Hindi & English

• Problem-solving and analytical thinking

• Patience, empathy, and professionalism

• Basic computer knowledge (CRM tools, MS Office, etc.)

• Ability to multitask in a fast-paced environment

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹24000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Fusion Cx Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 50 Customer Care Executive at Fusion Cx Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.