Handle customer inquiries via calls, WhatsApp, email, and chat
Resolve customer complaints and issues in a timely and professional manner
Build and maintain long-term customer relationships
Follow up with customers regarding orders, services, or feedback
Maintain accurate customer records in CRM or internal systems
Coordinate with internal teams to ensure customer satisfaction
Upsell or cross-sell products/services when required
Ensure adherence to company policies and service standards
Meet daily/weekly customer interaction and resolution targets