Customer Care Executive

Key Responsibilities

• Customer Support: Handle inbound queries via phone, email, and live chat with professionalism and empathy.

• Issue Resolution: Diagnose and troubleshoot customer complaints, providing accurate solutions or escalating complex cases to the appropriate department.

• Documentation: Maintain detailed records of customer interactions, comments, and actions taken in the CRM system.

• Quality Assurance: Ensure every interaction meets the company’s quality standards and contributes to high customer satisfaction (CSAT) scores.

• Follow-ups: Manage pending cases and provide timely updates to customers on the status of their requests.

### Qualifications & Skills

• Communication: Medium in English (both written and verbal) with a neutral accent.

• Education: High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.

• Experience: Prior experience in a BPO, call center, or customer-facing role is an advantage.

• Technical Proficiency: Comfortable using CRM software (like Salesforce or Zendesk), MS Office, and chat tools.

• Soft Skills: Strong active listening, patience, and the ability to remain calm under pressure.

### Shift Details & Requirements

FeatureDescriptionShift TimingTypically 9:00 PM to 6:00 AM (May vary by region)Work Week6 days a week (Rotational offs may apply)Location[KOTHRUD]Health RequirementMust be physically and mentally comfortable working a permanent night schedule.

### Why Join Us?

• Night Shift Allowance: Competitive additional pay for overnight hours.

• Career Growth: Opportunities to transition into leadership or day-shift roles based on performance.

• Global Exposure: Work with a diverse, international clientele.

• Inclusive Culture: A supportive environment that values work-life balance for night-shift employees.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.