Customer Care Executive

15,000 - 20,000 /month

Fitelo

Sector-74 Mohali, Mohali

6 - 12 months Experience in Customer Support / TeleCaller

10 Openings

Full Time

Job Highlights

Industry Type: Healthcare

Graduate and above

Females Only

6 days working | Day Shift

Job Description

Role: Customer Support Executive

Job Type: Fulltime

Location: Work from Mohali Office

About Noguilt: Noguilt is a multi-brand wellness group dedicated to transforming lives through personalized diet, fitness, and lifestyle programs. Alongside its core services, the company operates a growing nutraceutical portfolio offering health-focused products such as teas, chocolates, proteins, GLP-1 capsules, and is expanding into injectable solutions. Backed by a team of qualified doctors , nutritionists, fitness experts, and behavioral coaches, Noguilt combines science-driven approaches with technology and empathetic support to deliver sustainable outcomes.

About the role: We are looking for enthusiastic and communication-driven Interns to join our Customer Service team. In this role, you will interact with customers to collect feedback on the company products and handle negative feedback by resolving customer concerns through calls, WhatsApp messages and Facebook messaging. You will play an important role in maintaining customer satisfaction and supporting overall service quality.

Specifically, this role will involve:

● Contacting customers through WhatsApp messages, phone calls, and Facebook messaging to collect feedback on purchased products and services

● Handling negative feedback by understanding customer concerns and resolving queries in a professional and empathetic manner

● Maintaining proper records of customer feedback and ensuring timely follow-ups with customers

● Supporting the Quality Team in identifying recurring issues and improving customer satisfaction

● Ensuring timely follow-ups with customers to confirm issue resolution

● Maintaining polite, empathetic, and professional communication with customers at all times

An ideal candidate will have:

● Confidence in communicating with customers through WhatsApp, calls, and Facebook messaging

● Strong communication skills (Hindi & English both)

● Good listening skills and the ability to understand customer concerns quickly

● Patience and professionalism while handling customer complaints or negative feedback

● A positive attitude, willingness to learn, and ability to adapt to new processes

Qualifications:

● Graduates (any field)

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Care Executive job

What qualifications and experience are required for this Customer Care Executive position?
Ans : Candidates should have a Graduate and above qualification with 1-1 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Care Executive job ranges between ₹15,000-₹20,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector-74 Mohali, Mohali.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 1-1 years of experience can apply for this Customer Care Executive job. Only female candidates can apply.
Where is this job located?
Ans : This Customer Care Executive job is located in Sector-74 Mohali, Mohali.
Why should you apply for this Customer Care Executive job?
Ans : This Customer Care Executive job offers a salary between ₹15,000-₹20,000 per month. This is a Full Time opportunity and has 10 openings available.