Customer Care Executive

About the Role

We are looking for a female Customer Support Executive to handle technical queries from our users and ensure smooth resolution through email, phone, and other communication channels. You will act as the first point of contact for customers, providing accurate information, troubleshooting support, and delivering a positive service experience.

Key Responsibilities

• Respond to customer queries via email, phone, and chat in a timely and professional manner.

• Provide technical support and troubleshooting for basic product/service issues.

• Record, track, and update customer requests in the CRM/ticketing system.

• Coordinate with the technical team for escalated issues and ensure resolution.

• Maintain customer satisfaction by following clear communication and problem-solving steps.

• Prepare reports on customer interactions and recurring issues.

Required Skills & Qualifications

• Female candidates only (as per business requirement).

• Bachelor’s degree or equivalent (any stream).

• 0–2 years of experience in customer support or technical support (freshers welcome).

• Excellent communication skills in English and Hindi.

• Basic technical knowledge (email setup, application use, troubleshooting).

• Strong problem-solving ability and calmness under pressure.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Faridabad.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., FINOVOTECH.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 5 Customer Care Executive at FINOVOTECH
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.