Customer Care Executive

Job Title: Customer Care Executive – Roadside Assistance

Location: Sector-66, Gurgaon
Company: World’s Leading Insurance & Assistance Company

About the Role:

We are looking for passionate and customer-focused individuals to join our team as Customer Care Executives. In this role, you will be the first point of contact for customers seeking roadside assistance and related services, ensuring quick, empathetic, and effective resolution of their queries.

Key Responsibilities:

• Handle incoming customer calls related to roadside assistance.

• Coordinate with service providers to arrange timely support for customers.

• Provide accurate information and updates regarding services and processes.

• Record and update all customer interactions in the system with attention to detail.

• Maintain a high level of empathy, professionalism, and problem-solving skills while dealing with customers in stressful situations.

Requirements:

• Graduate / Undergraduate with good communication skills.

• Prior experience in customer service / call center environment preferred but not mandatory.

• Ability to handle pressure and think on feet during emergency calls.

• Strong interpersonal skills with a customer-first attitude.

• Basic computer knowledge and typing skills.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹19000 - ₹24500 per month + Incentives that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., EVOLVEMINDS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 30 Customer Care Executive at EVOLVEMINDS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.