Customer Care Executive

Job Description for Usha International - Customer care Associate

Key Responsibilities:

• Handle inbound and outbound customer interactions via phone, email, and chat regarding product inquiries, troubleshooting, warranty claims, and feedback.

• Resolve customer issues efficiently, adhering to company-defined service protocols.

• Maintain accurate records of interactions and escalate handling when needed.

• Proactively follow up with customers to ensure satisfaction.

• Coordinate with internal teams (e.g., service, logistics, retail) for seamless issue resolution.

• Analyze recurring customer issues and suggest process optimizations.

• Contribute to team goals by meeting individual performance metrics (e.g., response time, resolution rate).

Qualifications & Skills:

• Minimum education: Bachelor's Degree

• Fresher

• Excellent communication skills in English (additional regional languages a plus).

• Strong problem-solving and listening abilities, with empathy and patience.

• Basic computer literacy—familiarity with MS Office and customer service tools.

• Ability to work under pressure and adapt to dynamic workflows.

• Team player with attention to detail and a customer-focused mindset.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹23000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., EVENTRICS MULTI TASKING SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 50 Customer Care Executive at EVENTRICS MULTI TASKING SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.