Customer Care Executive

15,000 - 18,000 /month

Epiv Solution And Services Llp

Fatima Nagar, Pune

1 - 3 years Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: Logistics

Languages: Hindi, Marathi

12th Pass and above

All genders

6 days working | Day Shift

Job Description

Job Summary

We are looking for a dedicated and communicative Customer Care Executive to act as the primary point of contact for our customers. You will be responsible for ensuring a seamless service experience, addressing inquiries with professional flair, and maintaining the high standards of JDAC Sales.

Key Responsibilities

Customer Support: Handle incoming calls, emails, and messages from customers regarding product inquiries, orders, and service updates.
Problem Solving: Resolve customer complaints or technical issues efficiently to maintain high satisfaction levels.
Order Management: Assist in processing orders, tracking shipments, and providing accurate delivery timelines.
Documentation: Maintain detailed records of customer interactions, transactions, and feedback in our CRM system.
Relationship Building: Develop a deep understanding of our FMCG and logistics services to provide personalized recommendations and support.
Collaboration: Work closely with the operations and sales teams to ensure customer requirements are met promptly.

Requirements

Education: Graduate in any stream (High school diploma with relevant experience also considered).
Experience: 0–2 years of experience in customer service or a client-facing role.
Skills: • Excellent verbal and written communication skills (English and Hindi/Local language).
- Strong active listening and empathy skills.
- Proficiency in basic computer applications (MS Office, Gmail).
- Ability to remain calm and professional under pressure.
Traits: A "customer-first" mindset and a proactive approach to solving hurdles.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Care Executive job

What skills and experience do you need for this Customer Care Executive job?
Ans : To apply for this Customer Care Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-3 years of experience.
What salary is offered for this Customer Care Executive job?
Ans : The salary for this Customer Care Executive job ranges between ₹15,000-₹18,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Fatima Nagar, Pune.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What does the role of Customer Care Executive involve?
Ans : As a Customer Care Executive, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Care Executive job is located in Fatima Nagar, Pune.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-3 years of experience is ideal for this Customer Care Executive job.
Why should you apply for this Customer Care Executive job?
Ans : This Customer Care Executive job offers a salary between ₹15,000-₹18,000 per month. This is a Full Time opportunity and has 5 openings available.