Customer Care Executive

Key Responsibilities:

• Respond to customer queries promptly via phone, email, and chat in a professional and friendly manner.

• Resolve product or service-related issues efficiently, ensuring customer satisfaction.

• Maintain accurate records of interactions, transactions, and customer feedback.

• Follow communication procedures, guidelines, and policies.

• Escalate unresolved issues to the appropriate internal teams.

• Identify and report common customer problems to help improve service processes.

• Meet individual/team targets for customer service metrics (e.g., response time, resolution rate).

Required Skills and Qualifications:

• High school diploma or equivalent; a bachelor's degree is a plus.

• Proven customer support experience or experience as a Client Service Representative.

• Strong communication and interpersonal skills.

• Ability to remain calm and empathetic when dealing with challenging customers.

• Proficient in using customer service software, CRM systems, and Microsoft Office.

• Good problem-solving abilities and attention to detail.

• Multilingual abilities are a plus.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹18000 per month that depends on your interview. It's a Full Time job in Indore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., EMTA.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 80 Customer Care Executive at EMTA
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.