Customer Care Executive

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, and chats professionally and efficiently

• Resolve customer complaints, issues, or concerns promptly and accurately

• Provide product and service information to customers

• Follow up with customers to ensure their issues are resolved to satisfaction

• Maintain detailed records of customer interactions using CRM tools

• Collaborate with internal departments to resolve complex issues

• Meet performance metrics such as call handling time, customer satisfaction, and resolution rates

• Stay updated on company products, services, policies, and procedures

Requirements:

• High school diploma or equivalent (Bachelor’s degree preferred)

• Proven experience in customer service or a similar role

• Excellent verbal and written communication skills

• Strong problem-solving and conflict-resolution abilities

• Proficiency in using customer service software, CRM systems, and MS Office

• Ability to work under pressure in a fast-paced environment

• Multilingual abilities are a plus

Preferred Qualities:

• Positive attitude and patience

• Empathy and active listening skills

• Strong organizational and multitasking abilities

• Team player with the ability to work independently

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹18000 per month that depends on your interview. It's a Full Time job in Indore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., EMTA.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 80 Customer Care Executive at EMTA
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.