Customer Care Executive

Job Title: Senior Customer Service Executive (Non-Voice – US Process)

 Location: Bangalore

 Employment Type: Full-Time

 Working Days: Monday to Friday

 Interview Mode: Face-to-Face

 Shift Timing: 12-hour rotational shifts (7AM to 7PM and vice-versa) | 17 shifts per month

 Open Positions: 15

 Salary: Up to ₹5 LPA

 

Job Overview:

We are urgently hiring experienced Senior Customer Service Executives to join our US-based Non-Voice process team. The ideal candidate will be responsible for delivering excellent customer service through email and chat support channels. This role is ideal for professionals who thrive in a fast-paced, client-focused environment.

 

Eligibility Criteria:

●      Experience: 3–5 years in a non-voice customer support role

●      Education: Any graduate

●      Skills:

○ Excellent written communication

○ Strong problem-solving abilities

○ Proficiency in handling email/chat-based customer service

●      Shift Flexibility: Willingness to work in day and night rotational shifts

 KEY RESPONSIBILITIES

●      Work effectively in a team environment with a pleasant, professional, and courteous demeanor.

●      Manage and process medical prescriptions accurately, ensuring compliance with US healthcare regulations (e.g., HIPAA).

●      Provide support via email, chat, and outbound & inbound calls to both internal and external customers.

●      Assist patients, and healthcare providers with prescription-related queries and issue resolution.

●      Address customer queries, resolve complaints, and ensure customer satisfaction.

●      Maintain accurate patient records and ensure data privacy standards are met.

●      Handle escalations and complex prescription cases professionally and efficiently.

●      Conduct problem-cause analysis to identify and resolve customer issues efficiently.

Key Requirements:

●      3+ experience in customer service within the Medical & Healthcare Industry is preferred.

●      Excellent verbal and written communication skills.

●      Strong problem-solving and analytical abilities.

●      Ability to manage multiple customer interactions effectively.

●      Handle customer complaints, and provide appropriate solutions and alternatives within the time limits

●      A proactive attitude and a commitment to delivering exceptional customer service.

Preferred Qualifications:

●      Experience in telemedicine, online pharmacies, or US healthcare customer support.

●      Familiarity with insurance claims processing and prior authorization workflows.

●      Knowledge of e-prescribing platforms and US pharmacy network

●      Ability to work in a fast-paced and regulated environment

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 4 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 2 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹40000 - ₹45000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., ELEVATEHIER PARTNER PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 10 Customer Care Executive at ELEVATEHIER PARTNER PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.